Refund Policy

Policy Terms

We provide a refund policy which is effective PRIOR to the submission of your travel document application. By making a purchase of services on this website, you agree and accept to be bound by the terms of this policy, as well as the Terms of Use, Privacy Policy, Terms of Service, and any other applicable policy or term posted on the website.

Upon your review of the government forms for submission after your purchase, your approval of these documents will constitute a waiver of your right to a refund from that point onwards. Should a material error be made on your application, we will re-submit the application on your behalf at no additional cost to you, but a refund will NOT be issued.

Refunds PRIOR to the submission of your travel document application must be requested by emailing support@quickpassport.com. The Subject line must read: "Passport Refund Request". Your refund request email MUST include the following information:

• Full Name of Applicant
• Invoice # or Order ID
• The last four digits of the credit card used to purchase our services
• The date the services were purchased
• The reason for requesting a refund

We will process your request within 24-48 hours after we have received all the information requested above from you. Approved refunds will be credited to the same payment method used at the time of purchase and should appear in your account within 1-7 business days based on your financial institution's policies and your statement's billing cycle. If 10 days have passed and your refund is not reflected in your account, please contact our Billing Department to assist you further.

Non-Refundable Fees

Please note that this policy cannot and will not apply to government fees remitted to the issuing authority, or other pertinent Governmental agencies. When you send a payment to a government agency, you agree to pay for a government service. Filing and biometric service fees that you pay to them are final and non-refundable, regardless of any action the government office takes on your application, petition, or request, or if you withdraw your request/application.

We cannot refund or credit any money paid to other third parties with a role in processing your order (such as your medical examiner, translators, etc.)

Second (Separate) Charge for Government Fees — Passport Services

For our U.S. Passport Concierge Services, you authorize us to process a second (separate) charge on your card to cover mandatory U.S. government fees (including Department of State application, expedite, and acceptance fees).

• These government fees are separate from our service fee and are paid directly to or on behalf of the U.S. Department of State.
• Because these payments are remitted to a government authority, they are strictly non-refundable once charged or submitted, regardless of the outcome of your passport application (approved, denied, delayed, or withdrawn), changes in travel plans, or customer cancellation.
• If the second charge is declined or cannot be completed, we will contact you to arrange payment for the required government fees.
• Services may be temporarily suspended or terminated until full payment is received and confirmed.
• The amount and timing of the second charge may vary depending on the type of passport service selected and the applicable government fee in effect at the time of submission.

Credit Card Chargebacks Notice

By obtaining our services, you agreed to be bound by the service terms and our refund policy. Utilizing a chargeback to obtain a refund outside of these conditions is a violation of these terms.

If you as a paid client become unresponsive to our support staff's requests to get additional information from you for 90 days or more from the date that you purchased our services, and as a result your application is not successful, you are not entitled to a refund of any kind and agree not to initiate a credit card chargeback.

We take this issue extremely seriously and may report suspicious payment disputes to both the payment processors as well as the US Government's issuing body, and other pertinent agencies as applicable, along with accompanying proof of fraud. As chargeback fraud is a crime, such conduct can result in being temporarily or permanently barred from entry to the destination country, as well as result in possible criminal and civil charges.

Assurance

If you are unsure whether your application is submitted properly, please contact us immediately for support at support@quickpassport.com. If you properly submit a refund request to us, following the stipulations indicated in this policy; be assured that YOU WILL RECEIVE YOUR REFUND. Please allow the above-indicated time of one (1) to seven (7) business days for any refund credit to appear in your account.

Satisfaction Guarantee

Our satisfaction guarantee covers issues directly caused by QuickPassport.com occurring PRIOR to the processing of your passport application. We provide this satisfaction guarantee in addition to certain other guarantees provided by law. See our Terms of Service and Privacy Policy for more details. All refund or credit requests made under this guarantee must be made within 14 days of purchase.

We will exert every effort to provide you with the fastest processing available but cannot guarantee any outcome. Note that passport processing times are under the full control of the U.S. Department of State. Therefore, QuickPassport.com cannot alter nor has any control over processing times or appointment availability at any time.

Not Covered Under the Satisfaction Guarantee

Please note that we cannot guarantee the results or outcome of your government filing. For example, the U.S. Department of State may reject a passport application for reasons outside the control or responsibility of QuickPassport.com. Government backlogs can also lead to long delays before your filing process is complete.

This guarantee does not cover changes to your situation or to your state of mind. This Guarantee is void if you have made misrepresentations on an application and/or provided misleading information during our service to you. This Guarantee is void if you have already requested a refund or if you have requested a chargeback from your bank.

Disclaimer

Using our services, you agree and understand that we are an internet-based, travel technology service provider. We are dedicated to helping individuals obtain U.S. passports efficiently. This website is not a law firm and is not a substitute for the advice of a lawyer or other qualified professional. This website is not affiliated with or endorsed by any U.S. government agency.

NOTE: Blank passport application forms with written instructions are available for free at the U.S. Department of State website. Use of the QuickPassport.com and its services are subject to our Privacy Policy and Terms of Service.

Fee Details - For Informational Purposes Only

Costs For Passport Services

All passport applicants are required to pay application fees to the U.S. Department of State. How much the application fee costs depends on the type of passport service selected (new passport, renewal, expedited processing, etc.). Before you apply for a passport, you should therefore find out exactly which type of service meets your traveling needs.

Payment Methods

The following payment options are available for our services:

• Debit card
• Credit card
• Online bank transfer

Handling Fees - Our Passport Service

In addition to the government application fees, a consulting and process handling fee is charged when you commission our passport assistance services. Depending on the service category, we charge a fixed handling service fee while considering the different processing costs.

Credit Card Fee

The credit card fee represents an additional charge imposed by the third party platform that is processing our credit card transactions. This fee helps cover the costs of maintaining the platform, such as payment processing, security, and customer support.

Contact Us

Please feel free to contact us for more information:

Email: support@quickpassport.com

Phone: +1 (208) 417-7011

Address: 1629 K St., Suite 300, Washington, DC 20006