Privacy Policy

Definitions

Personal Data

This means any information relating to an identified or identifiable natural person ("data subject/user"). An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. As used in this Privacy Policy, Personal Data or Personal Information means information that relates, and is capable of being linked, to a particular person. It does not include de-identified or aggregate information.

Data Subject/User

Refers to any identified or identifiable natural person, whose personal data is processed by QuickPassport (the controller responsible for the processing).

Processing

Is any operation or set of operations which is performed on personal data or on sets of personal data, whether by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Consent of the Data Subject/User

Is any freely given, specific, informed, and unambiguous indication of the data subject/user's wishes by which he or she, by a statement or by specific affirmative action, signifies agreement to the processing of personal data relating to him or her.

Information We Collect

We or our service providers may collect Personal Data and data that does not specifically identify you when you use our websites or services. The Personal Information collected depends on the type of interaction we have with a consumer (such as calling, or visiting our websites), the types of products a consumer considers or purchases, and what information you choose to share with us.

Identifiers

Examples of the types of identifiers that QuickPassport may collect include real names, nicknames, postal addresses, online identifiers, Internet Protocol addresses ("IP addresses"), email addresses, account numbers, Social Security numbers, driver's license numbers, passport numbers, and other government identification numbers.

Other Types of Information

Examples of other types of information include physical characteristics or descriptions of you, telephone number, education, employment, financial information including bank account, credit card, and debit card numbers. It also includes additional information provided to QuickPassport directly by you, such as when you complete a questionnaire, answer a survey, or receive a consultation.

Characteristics Protected Under Some Laws

Examples of the types of characteristics that QuickPassport may collect include age, national origin, citizenship, marital status, medical information, sex, sexual orientation, and veteran or military status.

Internet Information

Examples of the types of internet or other electronic network activity information that QuickPassport may collect includes browsing history, search history, information about the device the consumer is using to access our websites or applications, and information regarding a consumer's interaction with QuickPassport or our partners' websites, applications, or advertisements.

Geolocation Information

QuickPassport may collect information about where a consumer resides or is otherwise located.

Audio and Visual Information

QuickPassport may make audio recordings of calls with consumers. We may make visual recordings of consumers when they visit our premises or when consumers agree that QuickPassport may take their photograph or videotape them.

Professional and Employment-Related Information

Examples of the types of professional and employment-related information QuickPassport may collect includes information about professional status and affiliations, employment history, and employment status requested by your passport application.

Information Collected via Technology

We may automatically collect information about your use of our websites and services, such as the websites you came from (known as the "referring URL"), the type of browser you use, the device from which you connected to our services, the time and date of access, and other information that may not personally identify you. We track this information using cookies, small text files, or other technologies.

Cookies are sent to a user's browser from our servers and are stored on the user's computer hard drive. Sending a cookie to a user's browser enables us to collect information about that user's visit to our websites or use our services and keep a record of the user's preferences when visiting our websites or using our services.

We may use both persistent and session cookies; persistent cookies remain on your computer after you close your session until you delete them, while session cookies expire when you close your browser. You may be able to refuse or delete cookies using the appropriate settings on your browser.

We may also work with third parties that collect information about your use of the websites and other websites or applications over time. We use Google Analytics and other third-party services to monitor and improve the performance of our websites. For more information about how Google Analytics collects and uses information when you visit our websites, please visit www.google.com/policies/privacy/partners.

GDPR Notice on Email Status Tracking

Due to the sensitive nature of our service, email status tracking is a required security aspect to ensure the integrity and reliability of our communications. This tracking is crucial for maintaining the security, support, billing, and fraud prevention standards that our customers rely on.

Email Status Tracking for Support

We track the status of emails ("Seen") related to support to provide timely and effective assistance to our customers. This data is not shared with third parties. This data is only tracked after a customer starts an application for our service.

Email Status Tracking for Billing

We track the status of emails ("Processing", "Delivered" and "Not Delivered") related to billing to ensure accurate and timely billing communications. This data is only tracked after the confirmed sale of the service. This data may be shared with third parties only when deemed necessary to resolve charge disputes.

By using our service, you acknowledge and consent to the tracking of email status as described above. This tracking is a critical component of our commitment to providing secure and reliable service to all our customers.

How We Use and Share Your Information

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or share your Personal Data with third parties for marketing purposes without your consent. We share Personal Data:

• With vendors who are performing services for the Company at our direction and in accordance with our Privacy Policy
• With any affiliates (if necessary to perform the service)
• Where we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request
• To enforce our Terms of Use, including investigating potential violations
• To address fraud, security or technical concerns
• To protect against harm to the rights, property, or safety of our users or the public, as required or permitted by law
• In the event we undergo a business transaction such as a merger, acquisition, or sale of all or a portion of our assets
• Pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law
• Government Entities: As part of the services offered, the client may have an application that is sent directly to the appropriate agency. Certain Personal Information becomes public record when documents are filed with the federal or state government.

We use the Personal Data you provide to us for the following purposes:

• To help us communicate with you, such as to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers
• To provide our services to you or to the owner of the account associated with your application
• To operate, maintain, and improve our websites and services
• To comply with applicable legal requirements
• To enforce our Terms of Use and otherwise protect our interests

How We Protect Information

We implement security measures designed to protect your information from unauthorized access. Where needed, your account is protected by your account password, and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls, and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

Your Rights Regarding the Use of Your Personal Information

You have the right at any time to prevent us from sending email marketing communications to you. When we send promotional email communications to a user, the user can opt-out of receiving such communications by following the unsubscribe instructions provided in each promotional email. Please note that notwithstanding the promotional preferences you choose, we may continue to send you administrative emails including, for example, communications about updates to our Privacy Policy.

Links to Other Websites

As part of the Service, we may provide links to other websites or applications. We are not responsible for the privacy practices employed by the owners of those websites and applications or the information or content they contain. This Privacy Policy applies solely to information collected by us through these websites and our service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our websites or via our service.

Information for EU Customers and Visitors

If you are in the European Union ("EU"), this section provides information regarding your rights, and QuickPassport's responsibilities, and additional information regarding the processing of your personal data. QuickPassport complies with the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.

EU User Rights

If you are in the EU, you have the following rights with respect to how QuickPassport processes your personal data:

• You have the right to request a copy of the personal data that QuickPassport has about you
• You have the right to request that QuickPassport correct the information about you if you believe it to be inaccurate
• You have the right to request that QuickPassport erase or refrain from using your personal data

To exercise any of these rights, please contact Customer Support at support@quickpassport.com or +1 (208) 417-7011.

California Users

If you are a resident of California, note that we have previously indicated that we do not sell, rent, share, or trade your Personal Data. However, the law requires us to notify you that you may have certain additional rights with respect to the processing of your Personal Data.

You have the right to request that we disclose to you the following information:

• The categories of Personal Data that we collect, sell, or disclose for a business purpose
• The categories of sources from which we collect Personal Data about you
• The business or commercial purposes for which we collect your Personal Data
• The specific pieces of Personal Data we have collected about you

You also have the right not to be discriminated against for exercising any of the rights identified in this section. To exercise any of the rights identified in this section, please use the contact information provided below.

International Users

If you visit our websites or use our services from locations outside of the United States, please be aware that the information you provide to us through your use of our websites or our services may be transferred to and processed in countries other than the country from which you viewed our websites or used our services, including the United States.

If you visit our websites or use our services from the European Economic Area ("EEA"), please note that you may have additional rights with respect to the processing of your Personal Data. You may have the right to request that we provide you with access to your Personal Data. You may also have the right to request that we correct any errors relating to your Personal Data, that we erase your Personal Data, that we restrict the processing of your Personal Data, and that we provide you with a copy of your Personal Data in a structured, machine-readable format.

Children's Privacy

Our websites and our services are not directed to anyone under the age of 18. We do not knowingly collect or solicit information from anyone under the age of 18 or allow anyone under the age of 18 to sign up for the service and/or fill out an application.

Parents may wish to arrange for travel requirements for their minor child. We will process these applications with the same security measures used for all our services. In this instance, the data is gathered & collected from the parent/guardian and not from the minor. If we learn that we have gathered Personal Data from anyone under the age of 13, we will promptly delete such Personal Data. If you are the parent of a child who is younger than 13 years old, and you have provided us with Personal Data about your child with relation to our travel services and want to ensure that it has been deleted, please contact us at support@quickpassport.com.

Data Retention

We retain your personal data for the duration of the customer relationship, if any. We also retain your personal data for 6 consecutive months after our last interaction with you.

Online Behavioral Advertising

We may partner with third-party organizations, such as ad networks, which may use cookies, pixel tags, beacons, clear gifs, and/or other technologies to collect information about your visits to our websites and other non-affiliated sites or applications over time, including information about relationships among the different browsers and devices you use.

We adhere to the DAA's Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.optout.aboutads.info to learn more about interest-based advertising and how to opt-out of this form of advertising on your web browser by companies participating in the Digital Advertising Alliance ("DAA").

Changes to Our Privacy Policy

QuickPassport reserves the right to change this Privacy Policy at any time. We will notify you of changes to our Privacy Policy by posting an updated policy on our websites with a new effective date. You should periodically check the websites to review our Privacy Policy for updates.

Contact Us

This Privacy Policy is incorporated into our Terms of Service, and therefore governs your use of QuickPassport's services. By using QuickPassport's services, you accept the terms of this Privacy Policy.

If you have any questions regarding this Privacy Policy or the practices of our websites, please contact us:

Email: support@quickpassport.com

Phone: +1 (208) 417-7011

Address: 1629 K St., Suite 300, Washington, DC 20006